For larger orders that need to be transported by pallet, we use a range of couriers on the pallet network, depending on your location. These services generally take up to 2 working days to be delivered after their dispatch date. For more information, please get in touch.

What we can do:

• Provide same-day dispatch for goods ordered and paid for before midday
• Offer shipping upgrades to guaranteed next-day or Saturday delivery for an additional cost
• Supply you with tracking details for most types of consignment (this isn’t always possible for shipments by pallet, for example)
• Notify you when your order has been dispatched
• Arranged a managed return of unwanted items for a fee
• Deliver worldwide

What we cannot do:

• Offer timed delivery slots
• Guarantee delivery will be made next-day using standard service
• Deliver & collect on an exchange basis (you will need to order the replacement items and return the goods you do not want; we will credit the returned items once we have received them)
• Make changes to a delivery service once the goods have been dispatched
• Contact the delivery driver directly

Order to Delivery - The Process

• When you place your order, you will receive an order confirmation email.
• Once payment is received, the order goes to our warehouse team for processing.
• Once your goods are dispatched, email confirmation with the courier’s tracking information will be sent to you (some larger orders may require palletised delivery, and tracking information isn’t immediately available. We will update you as soon as we get the details).
• We offer same-day dispatch on orders received before midday, Monday to Friday. Orders received after this time, or at weekends, will be dispatched the next working day - please note our staff do not work weekends or on public holidays. We recommend checking our website for updates on holiday periods such as Easter and Christmas.
• Standard delivery is usually within 1-2 working days.
• Guaranteed next working day and Saturday delivery options are available at the checkout. Before requesting GND or Saturday services, remember that orders placed after midday on Friday and the weekend dispatch the next working day.
• UK orders attract a standard delivery charge of £15 for orders under £200 (excl. VAT). Orders above £200 (excl. VAT) automatically get free standard delivery. When upgrading to GND or Saturday services, additional charges apply.
• Our pre-order section works on a backorder system. We aim to deliver these products one week after the order is placed. If you order a mix of stocked and back-ordered items together, you will receive two separate deliveries unless you specify when ordering. Many customers opt to wait a week for everything to be delivered together. Just send us a message in the ‘notes’ box when you place your order.
• Non-UK shipments are dispatched the next working day. To clarify the estimated delivery time, please get in touch.
• Charges for non-UK shipments are calculated at the checkout.
• Channel Island charges can be expensive, so we recommend using a company like Ferry Speed to mitigate this. Once registered with Ferry Speed, select the pay by invoice option at the checkout so we can email you an invoice with the correct shipping charges.

Important Notes For non–UK Customers 

• Products are sold on a Delivery Duty Unpaid basis, and we cannot be held liable for any additional costs and/or charges imposed by a country’s customs rules and regulations. We highly recommend checking the rules at the destination country before placing your order to prevent surprise charges.
• Due to different and changeable import restrictions imposed by some countries, we insist that all customers check that the products they wish to order are not on their own country’s environmental agency’s list of banned products.  We cannot be held liable for any products that are stopped/impounded/destroyed by customs for any reason, nor can we offer any refund. Contact us to discuss your concerns before ordering.

Returns 

• We are pleased to offer a refund for your purchase, provided the items(s) are returned unused, in their original condition and fit for resale, within 30 days of you receiving them. We will extend this period for International Customers where returned items are held up in transit.
• Please ensure that products are packed carefully in a box with appropriate protective packing to avoid any damage in transit. When the goods are received, checked, and processed back into stock at the warehouse we can arrange for a refund. We also request that you include the original packing list that came with the order and mark the products you are sending back on the sheet to help with restocking the items, otherwise, there will be a delay in processing the return.
• Our return address is:

• We can arrange for items to be collected from an address of your choice. The cost of the return is a one-off fee of £15 and will be deducted from your refund amount. Please note it may take up to 14 days for the collection of returned goods. Please email us at orders@atlasflowers.com to arrange this option.
• For a fully managed return for a fee of £15, just contact us to organise.
• Once we have received the items back at the warehouse and processed them back into stock, we will raise the credit. We will update you once we have issued the credit.

Hopefully we have covered everything, but if you have any further questions please do not hesitate to contact us. We also have more information on the ordering, delivery, and returns within our FAQ page.