Why work with Atlas Flowers?
Choosing where to purchase dried, preserved, artificial flowers and foliage is more complex than it may sound. Balancing your budget against product quality, shipping costs, and delivery speed is a challenge. Also, excellent customer service shouldn’t be a bonus; it should come as standard. If you want all of these, you should choose Atlas Flowers.
Range & Quality
As professionals, the range of top-quality products required can be
complex. Not every job contains swathes of gypsophila and lagurus, with many
clients demanding extra to fulfil their brief. Atlas works with different
suppliers to bring in florals from all over the world. We also deal with
companies who provide Fair Trade foliage at source in places like Sri Lanka.
Certain items from the Far East have their place; however, our commitment to
sustainability and the environment means we are phasing out supply chains
when we cannot establish proof of sustainable practices and materials.
Product quality is hugely important to us. When dealing with natural
products, colour, size and quality variations throughout a growing season
should be expected. Environmental conditions will also play a part in this,
so we endeavour to scrutinise the quality of items accordingly. Website
listing descriptions are updated to reflect the condition, and photographs
will clearly show what is for sale and what you will receive. Occasionally,
albeit rarely, things slip past our QA team - this is when our customer
service team will work with you to establish the best way forward. We want
our customers to be satisfied. We encourage them to notify us of problems
encountered so we can address and resolve issues and improve our services
moving forward.
There are times when you can’t find what you’re looking for. Our suppliers
carry so many products, we can’t hold them all in our UK warehouse. We
encourage anyone in this position to contact us to see if we can source the
products required. If we can’t help, we will do our best to put you in touch
with someone who can!
Price
The cost of the wholesale products you buy affects your pricing and if you
will get a job. In adverse economic conditions, clients’ budgets are
tighter, and ensuring you are competitive and can still make money to
survive is a fine line.
At Atlas, we have never tried to be the cheapest on the market because we
want to offer consistently high-quality products, and these cost more, yet
we haven’t implemented a blanket price increase since 2020. Political and
economic issues worldwide have led to sky-rocketing prices on many core
commodities, such as fuel and energy. The knock-on effect is price increases
in seemingly unrelated industries due to the cost of shipping goods by air,
sea, road, and rail. UK warehousing and processing costs have also risen as
a result of inflation, and wage increases. With this in mind, we have
reviewed our pricing and discount structures and have made some changes –
but do not despair, there are plenty that will actually benefit you with
reductions to many of our lowest volume tiers as we try and help you
navigate the current economic conditions without the need to overload on
stock.
Whilst looking at our pricing, we also carried out a user experience audit.
The insights from this showed us that our customers find it easier to see
pricing when the VAT amount is included. You will notice that our website
now shows pricing inclusive of VAT with an ex-VAT price in
brackets.
If you have any questions please do not hesitate to give us a
call. We are always here to help.
Purchasing products at higher volume will generally see a price reduction,
so we encourage any customer seeking bulk purchasing options not currently
on the website to contact us to discuss their requirements.
Shipping Costs and Speeds
Delivery costs can be a point of irritation, especially if you only need a
few stems to finish a job - there’s nothing worse than the shipping charges
being more than the items themselves!
As a wholesaler supplier, Atlas is geared up to supply in bulk rather than
small order quantities. Although we’ve never set a minimum order value,
standard shipping under a certain amount is set at the current level to
offset the warehousing costs associated with smaller orders.
Customers should know that large orders are shipped by pallet and may take
a little longer, especially for certain delivery postcodes. If you have any
queries regarding shipping and costs, please get in touch.
Additional Services
Alongside our wholesale, e-commerce business, Atlas Flowers is an expert in
the design and delivery of bespoke products. We work with national and
international clients to create unique ranges of dried and preserved floral
products. From initial ideas, concepts, and samples through to production,
labelling, and delivery, we take pride in working with our clients to get
superior-quality products on their shelves.
If this is a service you are interested in, please get in touch to discuss
your requirements.
Customer Service
Our friendly, approachable team is on hand to offer advice and assistance at any stage of your purchasing journey.
We can assist with things like:
- Product details and information
- Sourcing new products
- Bulk pricing and discounts
- Delivery information and tracking queries
- White labelling
- Bespoke product development
- Delivery and product issues
- Returns and refunds
For more detailed information, head over to our FAQ section or get in touch!